Orders are typically processed within 1–3 business days. Standard shipping usually takes around 3–7 business days after dispatch, while expedited shipping may take 1–3 business days when available. Delivery times can vary depending on your location and carrier.

Once your order has been shipped, tracking details will be sent to the email address provided at checkout. You can use the tracking information to follow your package's delivery progress.

Most new and unused products can be returned within 30 days of delivery, provided they are in their original condition and packaging. Some items, such as opened pet food, used toys, and clearance products, are not eligible for returns. Please review our Return Policy for full details.

If you receive a damaged or incorrect item, please contact our customer support team within 5 business days of delivery. Include your order number and clear photos of the issue so we can review your request and assist you.

Check each product page for its specifications, measurements, and recommended use. Measure your pet carefully and compare the dimensions before ordering. If you need help choosing a suitable product, feel free to contact our support team.