Shipping Policy

Effective Date: August 7, 2026

Thank you for shopping with Dytto. We are a California-based online retailer specializing in scuba diving products, equipment, gear, accessories, and apparel. We are committed to processing and shipping your order as quickly and safely as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding U.S. federal holidays and other days when our fulfillment operations are closed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during:

• Major holidays

• Promotional or sales events

• High-volume periods

• Product launches

• Unexpected inventory or fulfillment delays

If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Shipping Methods and Delivery Times

We offer shipping options based on the destination, package size, weight, and carrier availability.

Estimated delivery times begin after your order has been processed and shipped and are not guaranteed.

Typical delivery estimates may include:

• Standard Shipping: Approximately 3–7 business days

• Expedited Shipping: Approximately 1–3 business days, when available

Actual delivery times may vary due to carrier delays, weather, holidays, incorrect or incomplete addresses, or other circumstances outside of Dytto's control.

3. Shipping Costs

Shipping charges are calculated at checkout based on the shipping destination, package weight, dimensions, and shipping method selected.

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, Dytto may offer free or discounted shipping promotions. Promotional shipping offers may be subject to specific terms, minimum purchase requirements, product exclusions, or geographic restrictions.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

Please carefully review your shipping information before completing your purchase.

Dytto is not responsible for delays, additional shipping charges, lost packages, or packages delivered to an incorrect location as a result of an incorrect or incomplete address provided by the customer.

If you realize that your shipping address is incorrect after placing an order, contact us as soon as possible. We will attempt to correct the address before the order ships, but we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

5. Tracking Information

When available, tracking information will be provided after your order has shipped.

Tracking information may take some time to become active in the carrier's system after the package leaves our facility.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive packages when necessary.

6. Lost, Stolen, or Misdelivered Packages

Once an order has been shipped, the shipping carrier is responsible for transportation and delivery of the package.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, or other locations where the carrier may have left the package.

You should also contact the shipping carrier directly to report the issue.

Dytto will make reasonable efforts to assist customers with shipping-related issues; however, Dytto is not responsible for packages that are confirmed by the carrier as delivered to the address provided by the customer.

For high-value orders, Dytto may require a signature upon delivery.

7. Damaged Packages

Please inspect your package when it arrives.

If the package appears damaged during shipping, photograph the package and its contents before disposing of any packaging materials.

If the product itself appears damaged, contact Dytto as soon as possible with:

• Your order number

• Photographs of the shipping box

• Photographs of the damaged product

• A description of the damage

Do not use scuba diving equipment that appears damaged or defective until it has been properly inspected.

8. Scuba Diving Equipment and Safety

Scuba diving equipment is safety-related equipment. Customers are responsible for inspecting products upon receipt and following all manufacturer instructions, warnings, inspection requirements, maintenance procedures, and recommended service intervals.

Dytto recommends that customers have applicable scuba equipment inspected, serviced, or tested by a properly qualified professional before use when required or recommended by the manufacturer.

Dytto is not responsible for injuries, accidents, equipment misuse, improper installation, improper maintenance, or use of equipment contrary to manufacturer instructions.

9. International Shipping

International shipping may be available for selected products and destinations.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

International delivery times are estimates and may be affected by customs processing or other circumstances outside of Dytto's control.

Certain scuba products may be restricted from international shipment depending on the destination and applicable laws or carrier requirements.

10. Shipping Restrictions

Some products may have shipping restrictions based on:

• Product size or weight

• Carrier requirements

• Destination

• Applicable federal, state, or local laws

• International import restrictions

• Manufacturer restrictions

If an order cannot be shipped to the selected destination, Dytto may contact the customer to arrange an alternative shipping method, modify the order, or issue an appropriate refund.

11. Backorders and Out-of-Stock Products

If a product becomes unavailable after an order is placed, Dytto may contact the customer regarding the expected availability date.

Customers may be offered the option to wait for the product, select an alternative product, or cancel the affected item for a refund.

12. Shipping Delays

Dytto is not responsible for shipping delays caused by events outside of our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Carrier interruptions

• Transportation delays

• Holidays

• Customs delays

• Government actions

• Labor disruptions

• Incorrect customer-provided information

• Other unforeseen circumstances

A shipping delay does not automatically qualify an order for a refund of shipping charges.

13. Changes to This Shipping Policy

Dytto reserves the right to update or modify this Shipping Policy at any time.

Changes will become effective when posted on our website. Customers are encouraged to review this policy periodically.

14. Contact Us

If you have questions regarding shipping, order processing, tracking, or delivery, please contact Dytto through the contact information provided on our website.

Dytto Industries
California, USA
Online Scuba Diving Products & Equipment Store